This week’s best in CRM address many themes. From the best CRM software to the importance of CRM in B2B, you’ll find an article for all CRM professionals at various stages in the process. 1. The Best CRM Software as Selected by Business Professionals Ian Barker’s article addresses the best in software options for CRM.…
Categories: CRM News
This Week’s Best in CRM
In this week’s articles we have a back to basics guide to CRM adoption, an analysis of accounting and CRM systems, as well as some great software solutions for mobile and nonprofit use. 1. A Back-to-Basics Guide to CRM Adoption In this amusing article by Chuck Ganapathi he takes us on a journey back to…
The Week’s Best Articles in CRM
This week’s best articles are insightful pieces. From interviews with some of the best CRM leaders in the industry to the impact of automation and social media, this week’s best have a look to the future in common. 1. 3 Tips for Getting The Most Out of Your CRM System Jason Jordan Sales Management expert,…
This Week’s Best Reads in CRM
This week’s best articles will help you build an effective customer experience while identifying better strategy, finding those social media pieces you may have been missing, and in leveraging your current loyal customers and turning them into advocates who recommend new customers to you without hesitation. 1. 4 Steps to a CRM Strategy Marcela…
The Best of the Week in CRM
It’s hot outside, but I still manage to keep cool. Here are the articles I think you should add to your weekly reading. 1. The Modern CRM This article by Kate Legett makes a strong case for the use of CRM in achievement of operational efficiencies, revenue uplift and personalized engagement. I think you will…
The Week’s Best in CRM
1. Big Data: The New Big Tobacco? Tim Walsh uses his article to help make the case that Big Data is becoming as deceptive, and manipulative in its advertising as Big Tobacco. I was always concerned with what too much information disguises. Read this and learn. 2. The Era of the Entitled Customer: A Recipe…
This Week’s Best in CRM
1. The Customer Engagement Conundrum: What the **** is it?! Chris Ward’s article helps to answer the question about what exactly CE has evolved to be. This article does a solid job of allowing us to rethink the Customer Engagement experience and how to manage some of the changes ahead. 2. Toward a More Perfect…
This Week’s Top Articles in CRM
1. CRM Tops Investment Priority List for Australian Enterprises: Gartner This article by Amy Chanthadavong discusses the market share results that show Australia as the fastest growing application software market within Asia Pacific countries. 2. SugarCRM: Should Salesforce.com Be Worried? Tom Taulli’s article is about the growing competition in CRM management software. In this article…
This Week’s Best Articles in CRM
#1 – Gartner Predicts by 2015, More than 50% of CRM will be deployed as SaaS Louis Columbus writes this article about CRM’s software market and the projections for its growth and change. He argues that using SaaS based CRM to complement existing CRM systems and investments will be a way that SaaaS CRM is…