Categories: CRM News

This Week’s Best in CRM looks at trends for 2015, as well as some new tools available for CRM this year. 1. Forrester’s Top CRM Trends For 2015 Kate Leggett’s blog outlines some of the top CRM Trends ahead of us in 2015. In particular, Leggett identifies how CRM can help you with your end-to-end…

In this week’s best in CRM we offer up articles that focus on forecasting and strategy as well as the importance of CRM software in creating new opportunities. 1.Taming the Beast: The Importance of CRM In this article by Henning Ogberg, he looks at the challenge of analyzing big data to gain useful information to…

In this week’s best in CRM, we look forward and ask where do we go from here? We find some answers with CRM executives and we even look at open source CRM. 1. Where Does CRM Go From Here? In this article by Marshall Lager, he consults the experts on where CRM is headed in…

This week’s best in CRM makes some interesting predictions about 2015, and identifies possible trends or challenges for the New Year as well. 1. 2015 CRM Predictions to Fire Up Customer Success and Growth Eric Berridge showcases some important CRM predictions which are sure to make a positive impact on your own customer success and growth.…

By: Michael @wCRMblog Taylor 2014 has been a dynamic year for CRM. A lot has been written about the evolution of social CRM, CRM search, Big Data, CRM training, the further adoption of cloud CRM, and of course CRM software providers like Salesforce, Microsoft Dynamics, NetSuite and many more. With that in mind, here are some my favorite…

By: Michael @wCRMblog Taylor In this week’s best in CRM we tackle justification for your CRM investment, a new App Hub and its possibilities, and even the issue of CRM hacking. 1. How To Justify Any CRM Investment In this article by Gene Marks, he makes the case for a CRM system to track your sales, opportunities, issues and…

By: Michael @wCRMblog Taylor From the importance of journey mapping to a company’s need for CRM system, to the role of marketing automation this week’s best in CRM offer a variety of solutions for any business. 1.When Does a Company Need a CRM System? In Emma Snider’s article she asks the question, what comes first? The CRM system…

This week’s best in CRM addresses security flaws, the importance of big data and even CRM’s link to providing shelter for those in need. 1. Salesforce’s New Analytics Tools Will Be Awesome. And They’ll Expose CRM’s Achille’s Heel In this article by Nilay Patel, we are given an overview of some of the best parts…

In this week’s best in CRM, we hear from industry leaders in CRM. From the way that banks are boosting customer service to handling financial options, this week’s best cover a variety of interesting topics. 1. Banks Boosting Customer Service with Dynamics CRM In this article by Dan Heilman, he discusses the new announcement of…