Categories: CRM News

How Project Kick-Off and Effective Communication Can Help Cloud-Base CRM Migration Sometimes, it is necessary to replace our CRM system because it does not adjust our needs anymore. This process holds difficulties since the employees and the customers are used to the old known CRM and it is hard for them to adjust to a…

Focusing mainly on various aspects and fields in Microsoft Dynamics, this week’s list also contains some social CRM, solving technical difficulties and much, much more. Enjoy.   The Hidden Costs of Duplicate Contact Data I’d like to start this week’s list with an article that deals with a very common issue in the CRM world- duplicate…

Mainly focusing on social CRM this time, this week’s list also covers Conditional formatting for Dynamics, benefits of CRM for small businesses and creative, budget friendly agent training tips. 1.       5 Ways Pinterest Can Revolutionize Your CRM Kicking off this week’s list is a relatively old, yet still very relevant article from Trackvia.com explaining why…

Another week, another list! Before you are some great informative, thought provoking and even inspiring articles, covering everything from marketing automation to creative uses of CRM data and analytics so that you too can take your prospect engagement to the next level. 3 Reasons to Integrate CRM and Marketing Automation This comprehensive, informative article published…

CRM systems provide a number of important benefits to small and large organizations including reducing costs and increasing revenue. Here are a few of my most favorite CRM articles from the last couple of weeks that I wanted to share.. The Downside of Automated Responses While automated technology is a time-saver, sometimes automating interaction isn’t…

This week’s best CRM articles feature subjects like predictions of the future, a bloated market and announcing when dinner is ready. Have a look below and enjoy these great reads. The Future of CRM – 6 Predictions The CRM market is destined to be increasingly a multi-tiered entity. What is growing are the 3rd parties…

In this week’s best in CRM, we look at a variety of CRM solutions, and improvements to productivity and promotions. 1.Cisco to Salesforce: Can You Handle Our New CRM Solution? In this article by Scott Fulton outlines a new Cisco CRM solution called Context Service. 2. Convergence 2015: With Sales Productivity in Focus, Microsoft, CRM…

In this week’s best in CRM, we look at ways to enhance our influence with good CRM, identify some CRM service leaders and even look at the way CRM powers our sales pipelines. 1. The 2015 CRM Service Leaders: Customer Case Management Oren Smilansky presents this article on the effective CRM Service Leaders and their…

In this week’s best in CRM, we look at the importance of collecting the right email marketing metrics, the role of social CRM, and we present the CRM watchlist 2015 winners. 1. CRM Watchlist 2015 Winners: Marketing Takes the Stage In this article by Paul Greenberg he outlines the three marketing companies to watch this…