If you own a small to medium size business, or if you run the sales and marketing department of...

This week’s best in CRM addresses security flaws, the importance of big data and even CRM’s link to providing...

CRM is a highly valuable system that many businesses are adopting to reap its benefits. When CRM is not...

Customer relationship management key performance indicators (CRM KPIs) evaluate the success of an organization or of a specific activity...

Small businesses don’t always have the same resources as their large competitors, but this infographic by Salesforce shows how...

Organizations use CRM technology to improve customer service, boost customer satisfaction and attract more customers. There are two components...