These 18 articles and interviews, written by the best CRM experts, discuss the challenges CRM admins face nowadays, and especially the adjustment to the new workforce- Millennials. and offer great tips and solutions. Inside, you can find insights on topics such as lead management, social CRM and CRM implementation, alongside fascinating interviews. 1. Lead Management:…
A professor can give the most fascinating and thought-provoking lecture, but unless he/she is speaking the same language as his/her listeners, that lecture is unfortunately going to go to waste. Are you speaking the same language as your workforce? Make sure the language you speak is the one your listeners can understand. You’re listeners are…
In this weekly CRM roundup, I’ve picked and summed up the top news and insights around the web. Just ahead, you can find experts’ takes on various CRM topics, alongside great and tips to take your CRM implementation process to the next level. Have to look if you want to enhance your business productivity, and…
This great infographic gives indispensable reasons why CRM is so beneficial, especially in sales. It is crucial to have a suitable CRM to achieve success, it should be effective enough to increase sales and to facilitate the whole process for the customer. This infographic, by Cloudswave, lists the most important reasons why CRM is needed…
In a sophisticated and difficult business world, the need of the hour is speed, accuracy and dependability. There is hardly any doubt that going in for the right sales analytics tools is very important – they help base marketing techniques on sophisticated technologies, rather than shooting in the dark. These methods make use of concrete…
This fantastic infographic, by Orange Business Services, attributes importance to the digital customer experience as well as to our interaction with customers. It does that by referring to 5 multichannel CRM secrets we should acknowledge to make this experience beneficial for both sides. It is important to consider multichannel CRM elements to enhance and boost…
In this weekly CRM roundup, you can find various CRM topics and useful tips that can help you increase your business productivity. You can learn how bad customer data can hurt your CRM initiative, how CRM can nurture business development, or just have fun catching up on the latest and best CRM news. Bad Customer Data Will…
With just a couple of weeks left until Halloween, and every sweet tooth holder and horror film enthusiast’s favorite holiday coming up, we’re going to take a look at 4 frightening CRM training experiences. For the purpose of this article, I’ll use a fictional company called Spoox to illustrate common 4 missteps in CRM employee…
I found the following infographic highly fruitful, since it reviews many aspects of social CRM and its importance. This fantastic infographic, by Avectra, discusses perfectly what is CRM and gives several statistics on the effectiveness of adopting the social strategy. For example, 62% of executives agree that adopting social CRM improves customer service and loyalty.…
