Today we’ll be taking a look at whether a customer relationship management process flow can take the place of customer relationship management training. The term ‘customer relationship management’ refers to practices, strategies and technologies that businesses employ to deal with and analyze customer interactions and data. The goal is to improve their relationship with their…

April fool’s day, one of the only days where causing a bit of mischief around the office is justified. So relax a little and  maybe even play a prank or two. My own contribution is this funny and cute picture about CRM that I came across and had to share it with you all. As…

Have you been pondering whether or not your small business needs an online CRM? I’ve come across a great infographic that may be able to help you answer this question. This flow chart begins by asking the basic question of “do you want to grow your business”, which anyone will wisely choose “yes”, all the…

I’ve gathered 6 of the most informative articles that were published this past month. In these articles we will squash myths, learn new tips, and a couple “how to”. These articles could be a great help to many of you, as they were to me, or just be your interesting reads for this month. How…

With a new year comes a new release of all of the most prominent CRM systems on the market. This article will outline some of the new user features available in CRM 2016. The new updates aim to improve in 4 different areas: productivity, intelligence, mobility, and unified service. Some new releases are already available…

We read their articles, we follow their tips and we devour their every word, but how well do we really know them? Did you know that Playbuzz hardly has any fun quizzes or lists about CRM? True, it’s mostly for fun personality quizzes and “light” entertaining ranking lists, but who said our field of interest…

This weekly CRM roundup lists and summarizes the most interesting and productive articles all over the web. Read these 5 great articles and discover valuable answers to some burning questions that I bet you all faced (or still face), such as how to choose a CRM system, and how to know which one is best…

In the digital age, technology changes our lives and the ways we work. CRM has to be effective to increase revenue, sales and businesses profitability and popularity. Therefore, sometimes we have to say goodbye to the traditional CRM and welcome the social CRM. There are many differences between the traditional and social CRM as well…

Did you know CRM increase sales up to 29% and revenue by at least 41% per sales person on average? This beautiful and well-organized infographic, by Orchestrate, presents 4 incredible aspects that explain perfectly why CRM is highly important for any type of organization. It begins with some background about CRM, explains simply what it…