The market for CRM software is a constantly evolving to meet the needs of the industry and to adapt to new trends and norms. Our crystal ball tells us that the future of CRM software is expanding at the same time the user experience is improving and customer engagement is at an better than ever. …
The Evolution of CRM to SCRM
With the jump from CRM to the Social CRM, there could be some confusion on where they overlap or differ. This infographic from Chess Media Group explains what could be expected from a Social CRM system: Social CRM is designed for social media services, so as to better allow companies and businesses to interact with…
Fruitful Infographic: Key Benefits of CRM
Every business wishes to grow to the point of great success. However, in order to achieve this goal in the age of the cloud, having a great product is not enough. Customers need to be taken care of in order to stick around. Therefore, it is not a secret anymore that CRM combined with Lead…
Most Wanted – Top CRM Features
The Features That Are Critical in Every CRM System Maximizer CRM made me smile this week with this great infographic. It shows the CRM features that are critical when choosing a system to analyze your customer interactions. The mark of a good system is one that gives your business exactly what it needs, while simultaneously…
Supersize Your CRM with These Must Reads
This month’s must read articles will have you supercharging and supersizing, as McDonalds would have it, your CRM software. We take a look at mobile CRM mistakes, out-of-the box thinking, and even what lies ahead for the McDonalds CRM implementation efforts! And by the way, check out this tool that’ll help you create a tailored…
Insider Tips on the Best CRM Features
CRM features are intended to pull customers in, keep them wanting more, and create a circle of trust. Users want to feel as though, the company they are working with will always provide for their needs. There are plenty of CRM features out there. However, these are some of the specific ones as told by…
7 Small Business Best Practices in Microsoft Dynamics CRM (Infographic)
CRM is a very delicate and integral part in any business success. When performing well, it drives the long run profits skywards – due to customer retention and satisfaction. When it comes to small businesses, CRM is a great tool. It provides the company with the authority of a big business, levels the playing field and allows…
CRM March 2016 Monthly Roundup
For this monthly round-up of the top articles in CRM we have expert tips, the 10 commandments and the Power Rangers… This is definitely an interesting bunch of fantastic reads for the month that may give you a little chuckle, but will also be extremely helpful! 1. Advanced CRM, With Few But Holistic and Less-complicated Features…
Can a CRM Process Flow Done Right Replace CRM Training?
Today we’ll be taking a look at whether a customer relationship management process flow can take the place of customer relationship management training. The term ‘customer relationship management’ refers to practices, strategies and technologies that businesses employ to deal with and analyze customer interactions and data. The goal is to improve their relationship with their…