It’s a given that most professionals and business leaders are aware of the most basic implementation techniques associated with CRM management and customer relationships. But, when it comes to the successful delivery and driving of digital adoption, most are unaware of the intricacies involved. There are several reasons why digital adoption and CRM implementation can fail, which…
Tags: Digital Adoption
What are the main reasons for CRM failures?
The purpose of this article is to shed light on the top 5 CRM failures and show you how to avoid them. The CRM failure rate in 2022 currently stands at between 18-and 69%, with the total failure rate (median) from CRM project studies at 30%. Digital adoption failure is the core reason for customer relationship…