Another way to user the CRM system is through Cloud-Based technology. Most than 80% of companies believe that cloud-based CRM technology is essential. Put simply- CRM tools, software, and customer data can be accessed by organizations with the use of cloud computing technology. The process of how it works is: the vendor sets up CRM, the vendor provides access levels, user logs into the software via web-based tools, the user may download the CRM’s mobile apps, and then the user can access CRM on the computer, smartphones, and tablets.
Michael is the Lead Author & Editor of CRMSimplified Blog. Michael established the CRM blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to CRM.