Infographic: 15 Actions to Achieve Better CRM User Engagement and Adoption
It should be expected for employees to feel hesitant or uncomfortable with the idea of having to change their routines in favor of a new CRM system. In that case, you need to do a lot to ensure you bring everyone aboard your change bandwagon. This nice infographic deals with precisely this subject matter. This infographic reveals 15 actions that are needed to achieve better CRM user engagement and adoption.
This infographic is particularly interesting as it outlines specific details, which are often overlooked in CRM implementation. For example, we are reminded to support the managers who are responsible for implementation. Often, we spend so much time worrying about our employees that we forget that managers need assistance and encouragement, too.
Michael is the Lead Author & Editor of CRMSimplified Blog. Michael established the CRM blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to CRM.