This great infographic gives indispensable reasons why CRM is so beneficial, especially in sales.
It is crucial to have a suitable CRM to achieve success, it should be effective enough to increase sales and to facilitate the whole process for the customer. This infographic, by Cloudswave, lists the most important reasons why CRM is needed to promote our business.
First of all, CRM helps in driving and increasing sales and their productivity, leads and revenues. Furthermore, CRM promises customer loyalty and second purchase (spending more), because it creates a positive customer experience to the extent that it increases customer retention. In addition, CRM makes the company more engaged with their customers by giving access to the customers’ information and data.
Therefore, CRM is highly needed for business development and sales improvement. In fact, 70% of customers will say good things about a company to their friends and family after having a positive experience -and having a CRM system can increase those chances. As a result, the company builds a good reputation and thus can gain additional customers and increase its sales.