It is a common occurrence – organizations invest hefty amounts of cash to train employees, but still there is a wide gap of skills observed between employees over time. Why does this happen? Well, it could be due to training not being conducted effectively or strategically.
Fortunately, however, there are dozens of ways to weave meaningful training into your employees without piling too much pressure on them. Kindly consider the following 3 ways to boost SAP new user confidence.
1. Encourage Continuous Learning
Continuous learning makes it possible for your employees to learn in time. Since the process continues day in day out on a given period, it is easy to generate substantial self-awareness. Besides that, continuous learning makes it possible to gather enough feedback.
Yet another advantage that comes with continuous learning is that your employees are able to develop skills that are more refined. These skills are useful in helping new SAP users fulfill their everyday tasks better than before.
When an organization involves their employees in continuous training activities, employees tend to get deeper understanding of their challenges, opportunities or requirements. They are able to gather more courage to take on their job roles because they tend to be more confident in the decisions they make. In turn, this helps them increase their work speed in the future.
2. Continuous Performance Monitoring
After you have spent many resources equipping them with new skills, you need to spend ample time tracking their performance post-training. You need to set up a system to help your employees grow continuously as you patiently monitor their progress. Effective monitoring is best achieved through a variety of methods. For example, you can request for direct feedback from team-leaders, station-managers and supervisors. Alternatively, you can set up an objective performance assessment system that can provide you with instant access to statistics for live assessment of employee performance.
Some metrics you need to consider when evaluating performance improvement include percentage improvement in speed, frequency of employees calling for assistance and number of mistakes made within a set duration.
3. Encourage new SAP users to Apply Knowledge Right Away
Besides availing the training to your new SAP users, make sure to provide them with an avenue to apply the knowledge and skills they have acquired. Of course, this is easier said than done and that is why you need to make proper arrangements for this even before rolling out training. What you need to ensure is that they are employing what they learn immediately. This way, it will be extremely difficult for them to forget.
Therefore, the new skills acquired will stick faster and will be difficult to forget. An added advantage to having employees apply what they learn is that it enables easier monitoring especially when you want to assess where improvement is required. Apart from doing that, you need to lead by example for your team members to follow. Virtually all employees at the workplace look up to their seniors for guidance. So do not let your organization down by failing to follow the basics of the training.
You would be doing your organization a disservice by failing to focus on building new user confidence on SAP. So make a point of applying the three tips above going forward.
Michael is the Lead Author & Editor of CRMSimplified Blog. Michael established the CRM blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to CRM.