Businesses depend on Microsoft Dynamics CRM and ERP solutions to enhance customer engagement by simplifying operations, adjusting to a growing business, and accelerating productivity. Therefore, it is always fundamental to examine existing or possible problems with old solutions and enhance new solutions to improve and promote CRM systems in general and Microsoft Dynamics CRMs in particular.
Since sharing is caring, I would like to share with you this wonderful video, by Microsoft, which tells us what we can expect to have in Microsoft Dynamics CRM 2016. For instance, we can expect to find contextual documents by using different applications, personalized sales document and enhanced Excel experience. These new features make the CRM much more comprehensible (as Microsoft declares), thus, it can help to enhance customer relationships as well as CRM systems productivity and efficiency. Worth Watching!